Terms of Service

Last updated October 11, 2026

These terms cover your use of Safeguards Tracker (“the service”), provided by Golden Rock, San Antonio, Texas (“we”, “us”). By creating an account you agree to them on behalf of yourself and the business you sign up.

What the service is, and isn't

Safeguards Tracker is software that helps you organize, document and keep current an information security program under the FTC Safeguards Rule (16 CFR Part 314). The guidance in it is general and written in plain language. It is not legal advice, and using the service does not by itself make your business compliant with any law. You remain responsible for your program and for decisions about your obligations. For advice about your situation, consult a qualified attorney.

Accounts

• The person who signs up is the account owner and may invite team members. You are responsible for who you invite and for activity under your account.
• Keep access to your email account secure: sign-in links are sent there.
• Tell us right away through our contact page if you believe your account was accessed without permission.

Trial, billing and cancellation

• New accounts get a 14-day free trial with no card required.
• After the trial, the service costs $49 per month per business ($490 if you pay yearly), or $149 per month ($1,490 yearly) on the firm plan for a firm and up to 10 client businesses. It is billed in advance through Stripe until you cancel.
• You can cancel any time from the billing page. You keep access until the end of the period (month or year) you paid for. We don't give refunds for part of a period.
• Referrals: if you sign up through another customer's invite link, one month's price comes off your first payment. When a business you invited has paid past its free month, we add one month of your plan as a credit on your next invoice. Credits have no cash value, and we may decline a credit for a self-referral or other abuse.
• We will give at least 30 days' notice by email before changing the price.
• If a payment fails and isn't fixed, access to the service is paused. Your data stays available to export for at least 60 days.

Your data

You own the information you put in the service. You give us permission to store and process it only to provide the service to you. You can export it any time and delete it any time from Settings. Don't upload more customer personal information than you need: the service is built to hold your program records (policies, logs, certificates), not your clients' tax returns or account numbers. Our Privacy Policy explains how we handle data.

Acceptable use

Don't use the service to break the law, upload malware, try to access other customers' data, probe or overload the service, or resell it without our written permission.

Availability and changes

We work to keep the service available and your data safe, and we back it up every night, but we can't promise uninterrupted service. We may improve or change features. If we ever discontinue the service, we'll give at least 60 days' notice so you can export your data.

Disclaimers and limits

The service is provided “as is”. To the extent the law allows, we disclaim implied warranties, and our total liability for any claim about the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential damages, or for regulatory outcomes of your program.

Ending these terms

You can stop using the service and delete your account at any time. We may suspend or close accounts that break these terms, with notice where reasonable.

Law and contact

These terms are governed by the laws of Texas. Questions? Reach us through our contact page.